Refund and cancellation policy

Subscription cancellation

• the user may request cancellation before the next billing period begins;
• refund requests should include the account email and payment details;
• cancellation takes effect after operator confirmation or auto-renewal deactivation.

Refund review grounds

A refund may be considered if access was not delivered within the promised timeframe, a confirmed technical failure prevented use of the paid plan, or the service materially failed to operate as sold.

Review timing

• refund requests are usually reviewed within a reasonable period, typically up to 10 business days;
• approved refunds are sent back using the original payment method unless another arrangement is agreed separately.

What to include in a request

• account email;
• payment date and payment details;
• short description of the issue or refund reason.